LIVINGSTON MUSIC/CANDLELIGHT CLASSICS
Terms and Conditions
All products are shipped within 3 business days. The customer has a choice of having their product shipped US Mail or UPS.
We strive for customer service excellence and your satisfaction is important to us. Should you have questions or concerns about your order please contact us.
In the unforeseen circumstance that your order is damaged during shipment, we will replace the product free of charge.
Returning Goods – 30 Day Return Policy
If you wish to return goods you have a duty to keep them in your possession and take reasonable care of them until you return them. Please call us if you would like to return your order, and we will send you pre-paid labels so that you can return them for free. Goods must be returned in their original condition, including immediate packaging.
We are committed to preserving the privacy and security of your personal information. We use the most advanced encryption systems available to our customers during the checkout process.
Information Collection and Use:
Any payment to us requires that you provide billing information, such as billing name and address and credit card number. Billing information is used solely to bill for the products or services you buy. We use a third-party intermediary to manage the credit card processing which is supported by the highest PCI security standards. This intermediary is solely a link in the distribution chain and is not permitted to store, retain or use the billing information provided except for the sole purpose of credit card processing.
We strive for customer service excellence and your satisfaction is important to us. You, our customers, are our most important assets. You have placed your trust with us and we look forward to and appreciate your return business. Please contact us with any questions or concerns about your order.
It is the goal of Livingston Music/Candlelight Classics to provide a superior musical product with service to our customers within a business relationship they can trust.
You can shop at CandlelightClassics.com with confidence. We have partnered with Square and PayPal to accept credit cards and electronic payments safely and securely for our customers.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).